Hard Rides Index
This is a performance appraisal system for hard rides operators. The index focuses on six main areas of performance: professionalism, scanning, guest interaction, cleanliness, appearance and posture. All six of these performance areas are key components of a ride operator’s job. During this index, each ride or ride group is observed at least three times. The objective of this index is to assess the performance of the ride operator and evaluate the first line of supervision on how well they are reinforcing good/desirable behavior and consistent enforcement of rider and operator safety, policies and procedures.